Refund policy

We want you to keep the piece because you love it, not because you are stuck with it.

Returns

You can return an eligible item within 30 days of delivery. The piece must come back unworn, undamaged, and in its original box. Return shipping is on us, both ways. Write to us with your order number and we will email you a prepaid label. You do not pay to send it back, and you did not pay to have it sent to you.

What cannot be returned

Every piece is made to order in your size, so some items are final sale:

• Rings sized outside our standard range
• Engraved and personalized pieces
• Custom orders made to a drawing or request

If we made an error — wrong size, wrong metal, wrong engraving — that is not a return. That is our mistake and we fix it at our cost. Write to us with your order number and a photo.

Exchanges and resizing

Exchanges follow the same 30-day window, and we cover the shipping in both directions. Resizing is free. You do not need to return the piece for a refund and buy it again — send it back with a prepaid label, we resize it, and we ship it out again at no cost to you.

Refunds

Once your return arrives and we have checked it, the refund goes back to your original payment method. Banks usually take 3-10 business days to show it. Original shipping is refunded too. If you paid $8 for standard shipping or $15 for express, that comes back with the item price.

Damaged or wrong item

Tell us right away with your order number and clear photos in daylight. We cover the shipping both ways on anything that came out of our workshop wrong.