Returns, Exchanges & Warranty
Return Window
You have 30 days from delivery to return or exchange an eligible item. It needs to come back unworn, undamaged, and in its original box.
Who Pays for Shipping
We do — both ways. If you're returning or exchanging something, we'll send a prepaid label on request.
Exchanges & Resizing
Sizing exchanges are free within the same 30-day window.
What's Not Returnable
- Engraved or personalized pieces
- Custom orders made to your own drawing or request
- Rings sized outside our standard range
If we made a mistake — wrong size, wrong metal, wrong engraving — that's on us, and we fix it at no cost to you.
Damaged or Wrong Item
If something arrives damaged or isn't what you ordered, write to us with your order number and a couple of clear photos taken in daylight. Shipping is covered both ways and we'll make it right.
Refund Timing
Once we receive and check your return, we refund the original payment method, including the original shipping cost. Most banks show it within 3–10 business days.
Warranty — One Full Year
Every piece carries a one-year warranty from the day it ships. If something went wrong on our side — a loose or lost stone, a broken prong, an open solder joint, a setting that shifts on its own — we fix it and cover shipping both ways. Read the full warranty details.
How to Start
Write to us with your order number. For a return or exchange, we'll get you a label; for a warranty claim, include a couple of clear photos in daylight.